I don't even know where to begin. I've never experienced such an ordeal. Given that they have adequate customer service (until the complaints come rolling in), this wasn't enough to make up for the fact that they butchered my car. Initially, I was given an explanation that my spark plugs needed replaced and a coolant flush was also VITAL to my car running properly. I was quoted $600 and admittedly was so frantic over not having transportation, agreed to paying half now and half at a later date. Upon first picking up my car, everything seemed to be fine and I was able to drive smoothly to Target (5 minutes away) before finding my car dead once again in the parking lot. I called calmly and politely asked for the owner to supply a solution as I needed my car for the evening. I was offered a tow truck, a rental car for the weekend and an inspection of the car ASAP on Monday morning. Not only did I receive none of the above, my boyfriend sat waiting for about an hour before they told him to go drive the car around again until it died. It took about 20 minutes for him to drive, have the car die and finally get them to look at the car. Upon second inspection, I received numerous phone calls at my place of business from the owner asking permission to work on my car. At the time, I was WORKING.. and was unable to debate whether or not this was a good idea, yet the owner continued to call. Hesitantly, my boyfriend made the executive decision to let them "fix" the car as they said they discovered what the issue was and admitted the work done before was irrelevant to the car's real issue. Despite the mistake made on THEIR part, they were not only asking an additional $215.00 for the needed work but they also expect me to pay the balance of $300.00 owed from prior unnecessary work. Not only did we refuse to pay, but they ended up doing the work on my car without my authorization. At this point, I am awaiting a call of collections, if you will.. And plan on disputing this and any other charges that come of this. After just getting my codes read from my STILL LIT check engine light, it seems there have been more problems caused from visiting this business than were ever present before. Not only did we receive poor quality services and results, the warm and friendly exterior of the owner and his overbearing wife quickly dissipated once we called them out on their wrong-doings. Definitely plan on spreading the word as much as I can.
A friend recommended these guys a few years ago and I've been bringing more and more of my business here. They are honest and I love that they do a full inspection and will help you identify which repairs need to be made first, second, third, etc. Very helpful. I saw one comment about the bathrooms being dirty and that has never been my experience. The waiting room is always clean and comfortable.
If you value the life of your car, DO NOT give these people your business.
They work by appointment, which is great because I was able to wait during the service. Waiting area is very clean with selection of coffee, tea and cold drinks along with snacks. Staff all very professional and helpful. Reasonable rates for auto work.
We had car trouble on the way home to California. We needed a new timing belt and the whole set included....I'd just had it done before the trip... (another story). The good thing is Jim's mechanic stayed long that night and got us on the road 2 hours ahead of time. I'm glad to give them a good review. He contacted our home mechanic and adjusted our bill accordingly. AND we got a discount on our overnight car rental. Thanks guys. We appreciate it.
My family and I were on vacation and had car issues. Staff at Jim's Automotive were able to see us on short notice and were able to fix our issues quickly. They even were able to discount the price when we went to pick up the car. Thanks so much.
Jim S Automotive is a US Gas Station based in Glenwood Springs, Colorado. Jim S Automotive is located at 3330 S Glen Ave, Glenwood Springs, CO 81601, USA.
Please contact with Jim S Automotive using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Jim S Automotive opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Gas Station in Glenwood Springs