Tried to buy a pioneer from them and keep my sales local. New manager had no interest in getting the machine that I wanted. I found the machine 3 hours away and went to Davis service center and had a wonderful experience. Over a 12 day period trying to give integra business again they ordered my tires and forgot to order the wheels. After getting quoted roughly $240 per wheel and tire I tried to pay for them so a friend could pick them up on way home. We will worry about that when they get in is what I was told. When I called back the manager said company policy is to have me pay upfront for that order. That's what I tried to do in the first place. Over 26k invested in a different town all because they had no ambition to do much. They rely on large ranches buying multiple machines and not do any work with the everyday customer. Will not be going back here again. Davis Service Center is highly recommended
I was impressed with this store up until recently, i purchased a motorcycle from Zak Smith who was fantastic and i would definitely deal with him again accept for the following experience regarding the rest of the staff; again i purchased a brand new motorcycle and additionally a jacket, gloves and a helmet. I was not aware nor was the gentlemen who completed my transaction aware that he had undercharged me for the helmet. For the next three days i was bombarded with phone calls and voice mails that i would not receive until i was off work. It was very frustrating and a huge inconvenience. I work out of cell service and start before Integra opens and quit after they close. The following Sunday i sent Zak an email letting him know the situation. He was very polite and requested i call in when i get a chance. I tried calling in three different times over a three day period and each time was put on hold for at least five minutes each time trying to get in touch with Chris because that is who i needed to talk to. I hung up each time because of the long hold time. A little over a month has gone by. Last week i went in and purchased a few items with no problems. Today i took a few friends of mine in there because they were interested in a motorcycle. Once i arrived i was approached my Chris very rudely informing me that i still owed them the money (in front of my friends) and i was not allowed to purchase any items from them until i "squared up". I told Chris that i am very unhappy with how it has been and is being handled and he in turn asked me where i work. All i could tell him was i will try to sort it out. My friends thought this was very rude and they will never shop there nor will i. It is unacceptable to treat a customer like this over the dealers mistake. I have also informed three of my other friends who are regular customers there and they agreed that it is unacceptable and they will never purchase from there again. I spent over $8000 at Integra the day i purchased my bike but they are harassing one customer and losing quite a few over $200.
What a great place. I have bought one motorcycle there. Going to buy a SxS.
Zak was extremely helpful in my purchase of my crf250l. Highly recommend this dealership for any future purchases. I also look forward to getting a big street bike from then hopefully soon.
Chris in parts dept. is always super helpful
Integra Motorsports is a US Store based in Glenwood Springs, Colorado. Integra Motorsports is located at 2802 S Grand Ave, Glenwood Springs, CO 81601, USA.
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