We were hauling horses over I70 to trail ride in the national forest when we had a trailer brake lock up, blow a tire and catch fire coming down vail pass. We were able to get to Eagle and unload the horses then limped the trailer to Mat Dogs. Glenn met us at 7:30 sharp and had it apart and a list of options for us by 9. We couldn't find parts anywhere close, but he spent his entire morning trying and finally arranged for a pair of axels to be custom cut and all new brakes and bearing kits put together in Grand Junction. By the time we picked them up and got back to Glenwood Springs they were closed but Temple stayed late to let us in and drop off the parts. Then Glenn and the crew came in early the next morning and had the entire thing re-assembled and ready to roll by 8:30. In the meantime, Mark (the owner) had heard of our predicament and offered us his personal truck and stock trailer to go get our horses from Eagle and arranged overnight board for them. When it was all said and done they saved our trip, gave us the best customer service I have ever seen, and absolutely went above and beyond the call in every way imaginable. As an employee of a service based small business, I observed employees who loved what they did and who they did it for/with, and the overall attitude in the shop was one that any small business should be proud to have attained. We will forever be indebted to the folks at Mat Dogs.
Very friendly and great service. 10/10 would recommend.
These guys are the best. We are so happy to have found them both for our Class A Diesel Pusher and our jeep.
Great shop and mechanics
No calls back after I requested toeing and mechanic work. I heard shady things about them from others too.
Mat Dog Towing And Repair is a US Car Repair based in Glenwood Springs, Colorado. Mat Dog Towing And Repair is located at 50 Co Rd 110, Glenwood Springs, CO 81601, USA.
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