I am not a review writer as I try to give people benefits of doubt but the service department here needs some serious help. Never can get an appointment, work orders don't get communicated to maintenance therefore not thoroughly finished, and time estimates are far from accurate. Please send help! I love my Jeep but now drive to Denver for care!
I was originally going to buy a 2016 Renagade on property however they kept lying to me telling it didn't have a "first time buyer program" ( Which doesn't exist) and was telling me that the cheokee did which is 10k more than the renagade. so I went to Denver and bought one a year newer and 2k cheaper.
I whent for a recall on my dodge truck, they took 4 hrs to perform a job the was promised be done in 2 hr, after that they say they did't have one part to complete the 3 recalls my vehicle have ( I schedule those recalls 1 month in advance and they said they will have all the parts.) they promised again they will order them and they will call me in a week... they never call so I stop by after 2 weeks ( I live 2 hrs away and they new that in the beginning) to address this issue, they promise again to call me because they did recive the part again... so after 2 more weeks they did't call again so I call them and they said i don't need anything and they will close my recall in the system. My truck still need the service because dosen't feel right I also tell them whatever the truck needs is ok to go ahead and replace they did't do nothing.. waste my time and monney in gas and energy. I will never recomend this services center for dodge, i don't know about the dealer but the services department really sucks.
Good guys a laugh out loud fun
It doesn't end there.
After buying the Jeep, I went over there to get it serviced to change the AC and it took them 5 HOURS TO DO, I'd rather break down and be stranded then deal with them again.
Don't buy from here:
Fast service, decent pricing
Just don't
Berthod Motors is a US Car Dealer based in Glenwood Springs, Colorado. Berthod Motors is located at 400 27th St, Glenwood Springs, CO 81601, USA.
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